1. Email support
For course access, billing, refunds, technical issues, or general questions, contact tylerthehypnotist@gmail.com. Hypnotist Secrets is operated by Hypnotist Secrets LLC. Email is the support channel for these online courses.
This opens your email app; this page does not submit a ticket automatically. If no app opens, copy the email address into your email service. Keep replies in the same thread so the context stays together.
2. What to include
Tell us the product name, the email used at checkout, what you expected, and what happened. For a technical issue, include the device/browser, lesson or page name, and an approximate time. A screenshot with private details removed is helpful. A receipt reference can help with billing questions, but do not send your full card number, security code, password, or authentication link. Do not send sensitive health information or recordings of other people without their consent.
3. Trouble accessing your course?
Check the inbox, spam, and promotions folders for Movement’s account or authentication email. Use the same email you entered at checkout. If you already have an account, sign in with that account rather than creating another. If a link has expired, request a fresh login link through Movement. If you still cannot access a paid product, email us with the purchase details. Do not buy it again to fix an access problem.
4. Refunds and billing
Both current products have their own 14-day satisfaction guarantee. Read the Refund Policy for the full procedure and access effects. Email from the purchase address if possible and name the product you want refunded. A request sent within the guarantee period stays timely even if our response comes later.
5. Privacy, accessibility, and account security
For access, correction, or deletion of personal information, use “Privacy request” in your email subject and review our Privacy Policy. Tell us if a page or course material is difficult to access with your device or assistive technology, and describe the format or adjustment that would help. Report suspected unauthorized access without sending passwords or login codes. We may need to verify account ownership before making changes.
6. What support covers
Support helps with purchases, account access, technical problems, and questions about the course materials. A course purchase does not include private coaching, individualized treatment, crisis support, or an on-demand live session. We do not promise around-the-clock monitoring or an immediate response. If you have not received a reply, follow up in the same thread.
These courses are educational and recreational. This inbox is not an emergency or healthcare service. For an immediate emergency, contact local emergency services.